Return Eligibility
To be eligible for a return, items must be unused and in their original packaging. You must initiate the return process within 30 days of receiving your order. Items that have been opened or used may not be eligible for a return unless they are defective or damaged upon arrival. We reserve the right to refuse returns that do not meet these criteria.
How to Request a Return
To request a return, you must send an email to [email protected]. In your email, include your order number, the item(s) you wish to return, and the reason for the return. We will respond to your request within 3 business days with further instructions. Please ensure that your email is clear and contains all necessary information to expedite the process.
Return Shipping Costs
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value, as we cannot guarantee that we will receive your returned item. If the return is due to an error on our part, we will cover the return shipping costs.
Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to reflect in your account.
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct item in a timely manner. Follow the return process outlined above for your original item.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 7 days of receiving the item. Include photos of the damage or defect in your email to help us assess the situation. We will work with you to resolve the issue, which may include a replacement or refund, depending on the circumstances.
Contact Information
For any questions regarding returns or refunds, please reach out to us via email at [email protected]. We are here to assist you and will respond to your inquiries as quickly as possible. Please allow up to 3 business days for a response, as we handle all customer communication via email only.